"Quality service is always our aim"

Non-judgemental and confidential service to all BME communities in and around Coventry

Our Approach

The working relationship between The Tamarind Centre and you!

The Tamarind Centre is committed to providing a holistic approach to individual mental wellbeing.

At the heart of all our services is the absolute commitment to deliver support that makes a difference.

What you can expect from us

That you will be treated as an individual
Signpost you to an appropriate services; if we are unable to help you
At the Tamarind Centre confidentiality is a number one priority, and all staff have to adhere to the centre’s policy
You can expect to be treated with respect, honesty and dignity
That you will receive a culturally sensitive service
Your queries will be answered as soon as possible

Our service standards

Committed Staff & Volunteers

Commitment is a characteristic of a person that means that S/he is willing to do their best in order to get the work done. We only employ a committed staff team.
Confidentiality

The organisation will treat information concerning its service users as confidential. We will recognise their right to privacy and will ensure that confidential information is handled appropriately.
Person Centred

Focusing care on the needs of the individual is what a person centred approach is about, ensuring that preferences, needs and values guide decisions, and provides care that is respectful of and responsive.
Holistic Approach

Support that looks at the whole person, (and not just their mental health needs), is what an holistic approach is about. The support considerers their physical, emotional social and spiritual wellbeing.

We'll maintain these standards as an integral part of our governance and service delivery at all times.

What we will expect from you

Use appropriate language and respect each other and staff
Violence, offensive language cannot be tolerated, and if staff feel threatened you may be asked to leave the building
No alcohol, substance abuse or smoking are allowed in the building
If you are seen to be under the influence of alcohol or substance abuse, you will be asked to leave the building
You should inform staff of any changes to your appointment
We expect you to play an active part in your mental health recovery
We expect you to take responsibility for your own mental health
Work in partnership with our staff to achieve your goals

Policy & Privacy

Compliments, comments and complaints ..

We are always working towards improving the service we offer to you and we welcome suggestions and comments. We hope you will never have a cause to complain, but if you do please contact the Chief Executive Officer (see below).

If your complaint is about a specific staff member, please contact Marcia Jarrett, Chief Executive, by email; marcia@tamarind-centre.org.uk, or in writing to Tamarind Centre, 3rd Floor, Harp Place, 2 Sandy Lane, Radford, Coventry, CV1 4DX.

Procedure and privacy ..

To obtain a copy of our complaints procedure please ask at reception or call us on 024 7622 7712 or 024 7622 5512

We seek to ensure our website and other online facilities comply with applicable privacy and data protection law.

See our Privacy Statement adopted on 28 May 2021. It sets out how The Tamarind Centre uses and protects any information that you give to us on this website. We are committed to ensuring that your privacy is protected.